Client Service Administrator

 

Position Description

The Client Service Administrator (CSA) is primarily responsible for client administration by providing a broad range of support to the Principal Advisors, Senior Advisors, and Associate Advisors (with whom the CSA principally interacts), in their provision of advice and the high-quality ongoing service to prospective, new, and existing clients. The CSA plays a key role in contributing to and enhancing the overall client experience.

Duties and Responsibilities

The CSA is primarily responsible for the following duties, with training, guidance, and oversight by management:

  • All areas of client service, administration, and implementation
  • Coordinating with clients to schedule annual reviews, education, and other appointments
  • Responding to client inquiries within an agreed time frame and in adherence with quality and compliance standards
  • Being the first point of contact for clients and various third parties
  • Leading the coordination, organization, and execution of client events
  • Assisting Associate, Senior, and Principal Advisors in the preparation of portfolio review deliverables as well as the preparation of necessary documentations required for implementation
  • Cross training at multiple custodians to provide support to our Client Services and Operations team members
  • Maintaining client records (physical and electronic) in an orderly and comprehensive manner
  • Maintaining and enhancing Client Relationship Management’s systems and software
  • Preparing various portfolio and client reports
  • Collating relevant research and source information as requested by our Advisors
  • Conducting general office administration including management and coordination of calendars, stationary ordering, electronic filing, proofreading and document quality control, and mailbox collection/drop-off

Skills and Experience

  • Required:
    • Minimum two years of experience gained in the Wealth Management industry in a support/administration role A MUST
    • Demonstrated knowledge of financial concepts and structures
    • Excellent communication (verbal and written) skills
    • Accurate and efficient word processing skills
    • Must be proficient with Microsoft Office suite of products
  • Preferred:
    • Formal education in the field of financial services
    • Knowledge of Advent Suite of Products or other CRM software

Required Personal Attributes

  • Ability to work effectively and collaboratively in a team
  • Possess a positive attitude and pleasant demeanor
  • Excellent communication, listening, and relationship-building skills
  • Hard-working and committed to the role and the organization
  • Desire to provide quality client service and support
  • Meticulous and highly attentive to detail
  • High level of integrity and regard for confidentiality
  • Professional presentation
  • Proven track record of accountability and exceptional follow-up skills

If you believe you meet the criteria for the position, please forward your expression of interest in this opportunity by sending your cover letter and resume to Pam Miller at pjm@chdean.com.